FAQ

17 Sept
24 Sept
ALL VILLAS
2
0

Here are some of the

frequently asked questions

Click on “Check Availability” on our website, fill in all fields related to the check in and check out date, number of adults and children and follow the steps.
Second option: get in touch by filling a contact form and we will send you a tailor-made offer considering your every needs.
A secured link will be sent to you after you made your booking so that you can securely pay online using your credit card.
We are located in the small fishermen village of Trou D’eau Douce (literally, “Hole of Fresh Water”) on the East coast of the beautiful island of Mauritius.
Prices varies during the year; Click on “Check Availability” on our website, fill in all fields related to the check in and check out date, number of adults and children and you will be able to choose between our different packages.
Yes, they are.
We love children and we value family holidays which is a good period to strengthen the ties of love within the family.
Yes, we do have in some villas. Please make sure to specify this need in your reservation to that we can allocate you one of these villas.
The Beach Villas are directly on the beach, whereas the Garden Villas are at the back of the Beach Villas, between 40 to 90m from the beach which less than ONE minute walking on our beautiful wooden pathway.
There are restaurants and several small markets within 1 to 3km in the village.
Supermarkets are available within 8 to 15km (10 to 15 min by car/taxi).
Our cancellation policy varies during the year.
Our standard policy is:
More than 90 days prior to arrival: Cancellation Free of Charge
Between 90 and 31 days prior to arrival: 50% Cancellation Fee
30 days or less prior to arrival: 100% Cancellation Fee
The best season to visit any tropical island is during summer; in the case of Mauritius it is between November and May, but it is also the cyclone season and the rainy season (in terms of quantity of water). Winter months are cooler (20-28 deg) and dryer and the colors of the sea are beautiful thanks to the sun angle.
Each villa can take up to 8 persons and 2 babies. The 3 bedrooms are organized as follow:
Bedroom 1 (Upstairs): 1 double bed
Bedroom 2 (Downstairs): 2 single beds (can be screwed together and used as a double bed)
Bedroom 3 (Upstairs): 2 x 2 bunk beds (4 sleeping space)
Upon special request and availability an additional bed can be placed in bedroom 3 for a 9th person.
Bedroom 1 (Upstairs): 1 king size double bed (1.9 x 2m)
Bedroom 2 (Downstairs): 2 single beds of 1.9m x 1m each
Bedroom 3 (Upstairs): 2 x 2 bunk beds of 1.9m x 1m each
3m x 5m
Depth: 50cm to 130cm
Each villa has its own private swimming pool.
Yes, we have baby cots as well as highchairs available upon request.
In some villas we have pool protections. Please make sure to specify this need in your reservation to that we can allocate you one of these villas.
Yes, every bedroom has its own air conditioning unit.
As from 1st October 2021:
1/ Fully vaccinated adults and
2/ Fully vaccinated and non-vaccinated children under 18 years old will be allowed in Mauritius without restrictions as long as they can provide a negative PCR test taken 72h prior to arrival in Mauritius.
We have completely reviewed our way of working and put in place a new protocol called “Feel Safe” which is audited and delivered by an ISO 17025 accredited multi-disciplinary testing and research laboratory.
All our staff – trained professionals with years of experiences in their respective field – have undergone hours of training for the past few months in order to have the good gestures to limit the risk of spreading the Covid-19.
Cleaning chemicals have been upgraded to cleaning AND sanitizing chemicals – where possible, environmentally friendly –.
Each villa is fully sanitized one hour prior to an arrival.
The use of hand sanitizers (available inside the villa and at the entrance of the premises) as well as the compulsory wear of masks are now in the “new normal” habits.

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